Karen Johnson, a Dental Warranty Practice Support Manager, and someone who has worked in dentistry and front offices for more than 25 years has spoken to 100's of practices. She wanted to share one of her secrets to practice success.
Answer these 7 common questions, and help your patients say ‘yes’ to needed treatment
Answering the phone in a dental practice isn't a job for the faint of heart. It is, in fact, one of the most important job positions in your practice, and the person or persons you choose to fulfill this role can have a significant impact on your overall productivity and profitability, for better or worse.
So what can you do to make sure you've got super stars answering your phone? Use these 5 easy tips to help you get started, or make needed improvements.