Although quality dentists have been standing behind their quality work since the dawn of dentistry, we often get the question, "Should a dentist really provide a written warranty on their work?"
It would be a lonely and broke dental practice if your patients never came back after the first visit!
Here's the good news... according to a study on patient loyalty by the Hahn Consulting Group, your average patient has a 60% chance of returning to your practice for a repeat visit after visiting you once. In your favor: the fact that people have a preference for what is already familiar to them, and the fact that changing dental offices would mean having to do research to find a new office.
But here's something you may not expect... by adding one additional service to your practice, you can increase that number to 85%!
Should dentists be required by law to warranty their work for 5 years?
This is a question recently posed by the Virginia State Board of Dental Examiners for public response. As you can imagine...